1. How to request help
Email eshop@zirconshop.in with your order number, the item you are contacting us about, and a short description of the issue. For a damaged, defective, incomplete or incorrect item, include clear photos of the item and packaging if you can. Please contact us as soon as reasonably possible so the seller can review the issue.
We will acknowledge the request, confirm whether ZirconShop or a marketplace seller is handling it, and advise you on the return steps. Do not send an item back before receiving return instructions.
2. Eligible physical-product returns
For eligible products sold directly through ZirconShop, contact us within 7 calendar days of delivery to request a return. Unless the item is defective, damaged, incomplete or incorrect, the product should be unused, in the same condition as received, with original packaging, tags and included accessories. We will inspect a returned item before approving a refund.
A seller or product listing may provide a different or more generous return window. Where it does, that listing-specific promise applies. This policy does not take away any consumer right or remedy that cannot lawfully be limited.
3. Damaged, defective, incomplete or incorrect orders
If an item arrives damaged, defective, incomplete or materially different from the order, contact us with your order reference and supporting details. We will work with the seller to determine an appropriate remedy, which may include replacement, repair or refund depending on the product, availability, the facts and applicable law. Keep the packaging until the issue is reviewed, if possible.
4. Refunds
When a return or cancellation is approved, any refund due will normally be initiated to the original payment method. The time for the credit to appear depends on the payment provider, bank and payment method. We will share the order/refund reference when available. Cash-on-delivery orders require a verified refund method; support will provide instructions.
Shipping charges, return-shipping costs or other fees are handled as shown at checkout and as required by law. For a change-of-mind return, the customer may be responsible for return shipping. If the item is damaged, defective, incorrect or incomplete, contact us first; we will confirm the appropriate return arrangement.
5. Order cancellation
If you need to cancel, email us as soon as possible with your order number. We will check whether the order has already been accepted, packed or shipped. If it has shipped, the return process above may apply. A payment already collected for an approved cancellation will be refunded to the original payment method, subject to provider processing timelines.
6. Products that may not normally be returned
Unless the product is defective, damaged, incorrect, incomplete, or applicable law provides otherwise, the following are generally not eligible for a change-of-mind return:
- Personalised or custom-made products.
- Perishable goods or products that cannot safely be resold after opening.
- Gift cards, downloadable digital products, and services already delivered or accessed.
- Items marked final sale or non-returnable on the product page, where that restriction is lawful.
Nothing in this list limits remedies available under applicable consumer-protection law.
7. Edos and other partner purchases
When a product link takes you to Edos or another external partner, the partner is the seller/fulfiller for that order and its return, refund, shipping and customer-support policy applies. Start the request with the partner using the order reference from that partner. If you need help with a ZirconShop referral link, contact us and we will try to point you to the right support channel.